Our guarantee

Most Contactable Association Guarantee

We guarantee a response to all frontline enquiries (hotline calls, emails and live chats) made by members within 24 business hours (public holidays excepted). If we miss it, we'll take $25 off your next membership payment. Terms apply.

A reply within 24 business hours, guaranteed

When a workplace issue comes up, you shouldn't be left waiting. We put a time on it, and a $25 credit behind it.

24h
business-hour response guarantee
AMPS executive on a friendly video call with a member
Direct access

Face time with your executive

In addition to the above, we host regular Zoom calls where members have direct access to their executive to answer any burning questions you may have. You may watch these Zoom recordings on your member dashboard.

The fine print

Terms and Conditions

Please note, our 24-hour guarantee:

  • Applies exclusively to frontline contact made by members (ie calls, emails or live chats)
  • Excludes public holidays and weekends
  • Excludes contact made via social media
  • Excludes contact made by non-members
  • Excludes contact made from anonymous numbers or addresses
  • Excludes bounced emails, emails that are marked as spam or emails that are malicious in nature
  • Excludes contact that a reasonable person would consider to be the end of a conversation
  • Excludes contact that is commercial in nature
  • Is only redeemable once per 24-hour period
  • To clarify, a single reply to multiple emails in a thread or a single email responding to multiple threads is considered a satisfactory response
  • To avoid confusion, although we endeavour to respond to your enquiry in full as fast as possible, notification that your enquiry is being escalated for response is considered a valid response within the timeframe

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Join a body that stands with you

Become a member today, or book a no-obligation call to find out exactly what's covered.

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(07) 3497 5048 · hotline@amps.asn.au